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Ergonomics is Economics

At Headset Express we offer telephone headsets that are ergonomic and cost efficient to you and the employer.  The most expensive headset is not always the right choice.  The right headset for the right job is the most important idea we can sell you.

What is ergonomics?  Well better said, what is the cost of doing a job correctly vs incorrectly which can cause injury.

To better estimate the full cost of an injury or illness, a company should try to track the following direct costs: immediate and long-term medical expenses, workers’ compensation (loss of income, potential payment of permanent, temporary, full or partial disability). In addition, the following indirect costs should be tracked: medical management, ergonomic audit or accident review, job accommodations, increases in supervisory time required, productivity losses, quality problems, overtime, cost of turnover and training, replacement workers, potential increases in workers’ compensation premiums by increasing experience modification factor, potential outside consultant fees, and potential regulatory fines.

 There are often a variety of ergonomic solutions available to resolve an identified situation. Costs of implementing these solutions can range greatly — from less than $100 to thousands of dollars. At Headset Express, we offer a full range of wireless and wired headsets for every working environment.  Alexander (1998) has found that "the effectiveness of the solution does not always correlate with the cost of the solution, thereby providing an opportunity for a very effective solution at a low cost." One method that several ergonomists use to review the cost effectiveness of a solution is the cost/value matrix.

This technique allows you to calculate the length of time it will take to recover the cost of improvements. Again, you must determine the costs and benefits associated with the ergonomic solution in order to calculate the time it will take to offset the cost of implementing the solution. A company must determine for itself what is an acceptable payback period for an investment. To calculate the payback period, use the following equation:

Payback Period (in years) = Costs per Year/Benefits per Year

We know that a telephone headset is one of the lowest cost solutions you have implement.  Starting at only $69 right up to $699.   A telephone headset can reduce your back and neck stress by 41%,  Improve efficiency by 43%  Thus, making it one of the fastest payback periods for any ergonomic tool.

All in all, companies should make the effort to ensure that ergonomics are taken into consideration from the very first when designing a work environment. Alexander (1998) has found that "lower design and construction costs can be obtained when equipment and facilities are designed right the first time. The cost of correcting ergonomic design at the initial part of a design project is about 10 percent of the cost that will occur later." Additionally, companies must remember that you can provide workers with the most "ergonomically correct" furniture, but if users are not trained in why and how they should use it, the furniture adjustments will most likely remain unused by a large percentage of the employees. Companies must make an effort to be proactive and develop a total ergonomics program that includes training for the employees.

Nevertheless, if a company has employees suffering from MSDs, the cost justification techniques discussed can be used to help prove the need for ergonomic changes in the work environment.

Contact us at  sales@headsetexpress.ca  for all your ergononic questions.